Policies


Ordering FAQs

    • We accept payment via credit card or Paypal.
    • All products are sold on a first come, first served basis only.
    • We do not accept pre-orders or reserves for any products.
    • We do not accept custom orders or requests to reproduce one-of-a-kind items.
    • We only accept wholesale orders from shops with physical store fronts.
    • Packaging is always discrete. 

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Shipping

Due to the high volume of orders please allow a wait of up to 1-2 weeks after date of purchase for your order to be assembled and shipped. It takes one week for payments to transfer to cover the costs of shipping. 

Fern & Fungi is located in Ontario, Canada and ships within Canada, to the USA, Iceland, Ireland, the United Kingdom, and most of Europe. We are unable to ship to Africa, Asia, Russia, New Zealand, Australia, and Central & South America. This is mainly due to customs issues and the regulation of the herbs used in our products. We cannot make exceptions, we follow the law.

All international orders are shipped by small packet air mail. Shipment can take 5-12 business days to the USA and 6-14 business days to the UK and Europe. Please note air mail does not come with tracking or insurance. Please contact to request tracking and insurance for your order and be willing to pay an additional fee.

Some orders are subject to additional shipping fees depending on the size and weight of the products ordered. If this is the case, you will be invoiced for the additional fees and your order will not be shipped until it is paid.

If you have provided an incomplete address and do not catch the error before your order is shipped, your order will automatically be returned to us by the post office at your expense (though it could take 1-4 additional weeks). As the error is yours, you will be charged for shipping again and must provide a complete and secure address before we will re-ship your order.

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Back Orders and Out of Stock Items

If an item is out of stock there could be a 1-3 week waiting period for more of that product to be made or more supplies to be ordered as products are crafted in small batches by one person.

Please assume that one-of-a-kind and limited edition items that have sold out will not be restocked and do not ask for a restock date.

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Refunds and Exchanges

Refunds can only be made before your purchase has been shipped. Please contact us to request a refund. If you require a refund after your order has shipped out, the cost of shipping is non-refundable.

Due to the consumable nature of most of the products, returns are not accepted unless the wrong item was received – if this has happened contact us right away to work out a speedy resolution.

Exchanges may be made for products only before your order is shipped. No exchanges accepted after shipping and receipt of your order.

Refunds will not be issued for items lost or damaged by mail couriers as we follow Canada Post’s shipping & packaging standards which ensure your items get there safely. Once a package leaves our hands, its fate is out of our control.  Only parcels sent within Canada are insured and come with tracking. Canadian customers should hold onto their tracking number in case of issue.

Packages shipped as "small packet airmail international" do not come with insurance or tracking and are not eligible for refund claims via the postal service due to damage or non-delivery.

International customers are responsible for awareness of their country's import and customs regulations for what products are allowed into their country/state/province.

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Terms of Service

Purchaser agrees not to rely on Seller for instruction of use of any product. Apothecary and magical products are for educational value only, come with no guarantee of effectiveness, and have not been approved by Health Canada.

Purchaser agrees they have provided a correct and secure mailing address.

Purchaser agrees not to hold the seller responsible for a parcel lost or damaged by the post office.

Canadian customers are responsible for holding on to their parcel tracking number to file a claim for a refund through the post office if their item has been damaged or lost.

International customers recognize that parcels sent as "small packet international airmail" do not come with insurance and tracking and are not eligible for refunds via the postal service due to damage or loss.

International customers agree they are solely responsible for awareness of their country's import and customs regulations for what products are allowed into their country.

Purchaser agrees that no refunds or exchanges can be made after their order has been shipped.

Purchaser agrees to re-pay for shipping if they have provided an incorrect address resulting in the return of their parcel to us.

Seller reserves right to refuse patronage and refund orders.